Refund policy
At Gentleman, we are committed to delivering premium-quality grooming products. If there is an issue with your order, we're here to help.
Returns
We accept returns within 7 days of the delivery date.
For hygiene and safety reasons, used or opened products cannot be returned or exchanged, unless the product is found to be defective, damaged, or has a manufacturing issue.
If you wish to return a product because you changed your mind, it must be unused, unopened, and in its original packaging.
Eligible for Refund or Replacement
- You may be eligible for a refund or replacement if:
- You received a damaged product.
- You received the wrong product.
- Your product leaked during shipping.
- Your product has a manufacturing defect.
- Your package was lost during transit (subject to courier confirmation).
To request a refund or replacement, please contact us within 7 days of receiving your order and include your order number, a description of the issue, and clear photos of the product and packaging.
Email: info.gentlemenofficial@gmail.com
Inspection & Approval
Once your return request is received and the product has been inspected, we will notify you by email regarding the approval or rejection of your refund or replacement request.
Approved refunds will be processed to your original payment method within 7–10 business days after the returned product has been received and inspected.
Return Shipping
Unless the return is due to our error (such as receiving the wrong or damaged product), customers are responsible for the cost of returning the item.
Original shipping charges are non-refundable.
Important Notes
Returns or exchanges requested after 7 days of delivery will not be accepted.
Products that have been intentionally damaged, misused, or altered are not eligible for a refund or replacement.
We reserve the right to refuse any return that does not meet the conditions outlined in this policy.